esklusiv IT solutions – Field Service

Is your company in need for assistance in maintenance work or fault reports for technical devices?

By using the esklusiv field service you can rely on an individually tailored maintenance of your IT infrastructure. Due to our well-founded expertise based on many years of experience as a personnel service provider in the IT sector, we constantly notice how high the need for flexible IT support is.

This is why we at esklusivITsolutions bring IT experts, trained by us, together with our partners. Thus, our experienced support specialists are directly on site in your company quickly and reliably: from the construction or maintenance of you IT infrastructure up to server failures or mailfunctions.

Save time and money with our service promises

Immediate problem solving

Short reaction times due to our efficient ticketing system.

Flexible customer service

Direct allocation and processing of your IT service needs.

High service productivity

Individual and optimized deployment plans through predefined SLAs.

Local IT experts

Fast and reliable operation of trained IT specialists.

Our Quality Characteristics

In order to design our service processes efficiently, we use ticketing systems based on strict service level agreements (SLAs). Together with you as our customer we therefore define which agreements are used for which service area in advance, e.g. how quickly a hardware problem in your company should be resolved by our specialists.

Orders are sent to us directly through the ticketing system and then assigned to suitable local IT experts. Available specialists can thus process and record the request according to the corresponding Service Level Agreements, which guarantees a smooth process on both sides.

By using our field service, you as a company not only save time, but also costs, because our local experts, who react specifically to your requests, minimize travel times and overtime hours of your own employees.

We will be happy to advise you on your options with our field service. If you do not yet use a ticketing system we will be happy to explain the functions and options of various systems and support you in implementing them.

We are at your side as your partner

In Cologne and Berlin we are already on site with a network of trained IT experts and are constantly developing our application areas and methods further.
Contact us and we will discuss the use of mobile IT support specialists for your company.

Your contact

Andreas Lima

Andreas Lima
Dispatcher
E-Mail: andreas.lima@esklusiv-itsolutions.de
Phone: +49 160 81 20 337